Shipping Policy
Last updated: 11/30/25
Thank you for shopping at Sennachie Studio! Below is our shipping policy, outlining how and when your artwork will be delivered.
Processing Times
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Original artwork & prints: Orders are processed within 3–7 business days.
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Orders are processed Monday–Friday, excluding holidays.
You will receive an email notification once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on weight, size, and destination.
Estimated delivery times:
Please note: Delivery times are estimates and not guaranteed.
Carriers
We ship using trusted carriers such as:
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USPS
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UPS
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FedEx
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DHL (international)
You will receive a tracking number as soon as it becomes available.
Packaging
We take great care to ensure your artwork arrives safely:
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Prints ship in protective sleeves and rigid mailers or tubes.
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Original artwork ships with protective wrapping and reinforced packaging.
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Framed or delicate pieces may require additional packaging materials.
International Shipping, Duties & Taxes
International customers are responsible for any customs fees, duties, or import taxes imposed by their country.
We cannot predict or control these charges.
Order Issues & Lost Packages
If your package is delayed, lost, or arrives damaged, please contact us at sennachiellc@gmail.com within 7 days of delivery.
We will do our best to help resolve the issue.
Important: Once a package is marked as delivered by the carrier, we cannot replace or refund lost or stolen items.
Address Accuracy
Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you need to correct an address, contact us as soon as possible.
Returns & Exchanges
Shipping fees are non-refundable.
For details on returns, please see our Return Policy.
Questions?
If you have any questions about your order or shipping, feel free to contact us at sennachiellc@gmail.com.
