The Backcountry

Return Policy

(Last updated: 11/30/25) We want you to love your artwork. If there is an issue, please review the policy below.

Returns & Exchanges

• Original art: Final sale unless damaged during shipping.

• Prints: Final sale unless damaged during shipping. 

• Custom or commissioned pieces: Final sale unless damaged during shipping. 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days with photos of the item and packaging.

Shipping Policy

Last updated: 11/30/25

Thank you for shopping at Sennachie Studio! Below is our shipping policy, outlining how and when your artwork will be delivered.

Processing Times

• Original artwork & prints: Orders are processed within 3–7 business days.

• Orders are processed Monday–Friday, excluding holidays.

You will receive an email notification once your order has shipped. 

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on weight, size, and destination.

Estimated delivery times:

• Domestic (U.S.): 3–10 business days

• International: 7–21 business days (varies by location & customs)

Please note: Delivery times are estimates and not guaranteed.

Carriers

We ship using trusted carriers such as:

• USPS

• UPS

• FedEx

• DHL (international)

You will receive a tracking number as soon as it becomes available.

Packaging

We take great care to ensure your artwork arrives safely:

• Prints ship in protective sleeves and rigid mailers or tubes.

• Original artwork ships with protective wrapping and reinforced packaging.

• Framed or delicate pieces may require additional packaging materials.

International Shipping, Duties & Taxes

International customers are responsible for any customs fees, duties, or import taxes imposed by their country.

We cannot predict or control these charges.

Order Issues & Lost Packages

If your package is delayed, lost, or arrives damaged, please contact us at sennachiellc@gmail.com within 7 days of delivery. We will do our best to help resolve the issue.

Important: Once a package is marked as delivered by the carrier, we cannot replace or refund lost or stolen items.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you need to correct an address, contact us as soon as possible.

Returns & Exchanges

Shipping fees are non-refundable. For details on returns, please see our Return Policy.

Questions?

If you have any questions about your order or shipping, feel free to contact us at sennachiellc@gmail.com.

Terms & Conditions

(Last updated: 11/30/25) By purchasing from Sennachie Studio, you agree to the terms below.

General

These Terms govern your use of our website and services. By accessing the shop, you agree to comply with all policies listed here.

Products

Colors may vary slightly due to monitor settings. Sizes are approximate.

Orders

We reserve the right to refuse or cancel orders if fraud is suspected or items become unavailable.

Intellectual Property

All artworks, designs, images, and text are the property of Sennachie Studio and may not be reproduced without permission.

Limitation of Liability

We are not liable for indirect or consequential damages arising from your use of our site or products.

Governing Law

These Terms are governed by the laws of South Dakota.